Here to make a return?

Head to the returns portal, follow the prompts, and you’ll get everything you need (label, tracking, updates) in one place.

How long do I have to make a return?

You have 14 days from purchase to start the return process.

All you need to do to start a return is head to our returns portal. That’ll guide you through the whole process, step-by-step.

What can I return?

Items need to be in the same condition you received them to qualify for a refund.

That means you’re free to try your items on, but they need to be unworn, unused and in the original packaging to qualify for a refund.

Please keep your receipt or proof of purchase handy, too.

Note: clearance items and swimwear are non-refundable.

What if my item arrives damaged? Or there’s a mistake?

There’s nothing worse than ordering something, only to open the box to find it’s damaged or not the right item.

We try to pack everything carefully and send it to you with delivery services we trust, but sometimes things can go wrong.

If something arrives damaged, defective or just isn’t what you ordered, drop us an email on hello@beachbumsup.com.

We pride ourselves on customer service that goes above and beyond, so we’ll make sure it’s fixed and you’re 100% happy, fast.

Can I exchange items?

Love your item but want it in a different size or colour? Not a problem at all.

Head to our portal to start an exchange and send the item back to us.

Once we’ve got it back, we’ll send your replacement out to you.

Please note: because we’re a growing business, we have to limit exchanges to one per item. If you want to return your exchanged item, we’ll refund as store credit.

What if my refund isn’t approved?

This doesn’t happen very often, but if it does, we’ll email you with the reason why and what we can do next.

Most often it’s because the request was outside the return window, the item shows signs of being worn, or it’s a non-returnable item (like clearance or swimwear).

If that happens, we’ll get in touch and work together on a solution.

Why can’t I return clearance items?

Marking our products as final clearance lets us pass the biggest savings to you. However, that means that we can’t accept refunds on them. That’s why anything discounted by 30% or more counts as clearance and is final sale (non-returnable).

Not sure on size or fit? Give us a shout before you order and we’ll be more than happy to help.